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INFORMATION

ORDER

  • Once you've placed an order you will receive an email confirmation.

  • If you don't receive one within 24 hours, first check your spam folder then Contact us so we can follow up your order.

  • Please check all details in the confirmation are correct and let us know of any errors as soon as possible using the Contact form. Be sure to include your name, email and order number and any other relevant information so that we can locate your order easily.

  • We aim to process all orders within 5 business days, however as our products are made to order this can sometimes take a little longer depending on demand.

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DELIVERY

  • Free Standard Delivery on orders over £60

  • £4.00 p&p on all orders less than £60.

  • Sorry but we currently ship to the UK only.

  • You will receive an email notification when your order has been shipped.

  • Once dispatched, you should receive your order within 2-5 working days.

  • While we do everything possible to make sure you receive your order promptly, we cannot be held responsible for any late or failed delivery due to circumstances beyond our control.

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RETURNS

To return an item please follow the instructions on the Returns Form and post to:

FACE THE BRAVE, Suite 3, Lymm Court, 11 Eagle Brow, Lymm, Cheshire WA13 0LP

CLICK TO VIEW AND PRINT OUR RETURNS FORM

We aim to process returns, exchanges and refunds as quickly as possible.

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Please note:

  • Returns and exchanges are offered within 14 days of receipt.

  • You have 14 days to send the items back to us in their original condition with labels and packaging intact.

  • As soon as your exchange or refund has been processed we will send an email to confirm this.

  • Returned items must be deemed fit for resale. Items that have been worn or washed will not be accepted.

  • Please complete the Returns Form and include it when sending items back to us so we know who it's from.

  • We recommend you send your items using a tracking service or to obtain a proof of postage as the returning items remain your responsibility until they reach us. 

  • Please read the Terms & Conditions for our full returns policy.

 

If there is a fault with your item, we are very sorry in advance. Please Contact us so that we can make things right as soon as possible. Be sure to include your name, address, email and order number and any other relevant information.

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You have the right to cancel and receive a full refund for any item from your order under the United Kingdom's Distance Selling Regulations. Order cancellations must be made within 7 days of delivery of your order in writing to: Face The Brave, Suite 3, Lymm Court, 11 Eagle Brow, Lymm, Cheshire WA13 0LP. Make sure you quote your name, address and order number. Once you have cancelled your order you have 14 days from receipt to return the items. Item(s) must be in original condition and deemed fit for resale. 

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Click here to view our full Terms & Conditions

Click here to view our Privacy Policy

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